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New Mental Health Resilience Officer ´╗┐Course Now Available

Mar 29, 2022

Mental Health Resilience LogoNAEMT, with support from FirstNet®, Built with AT&T, is pleased to announce the availability of the new Mental Health Resilience Officer course to assist EMS agencies in building and supporting the mental health resilience of their personnel.

Due to the difficult environments EMS practitioners encounter every day, and the impact of both direct and vicarious trauma, our EMS workforce has long faced a disproportionate challenge in maintaining their mental health resilience.

The online Mental Health Resilience Officer (MHRO) course prepares EMS personnel to serve as their agency’s Mental Health Resilience Officer. In this role, the MHRO will engage with peers to develop an understanding of mental health issues and resilience; identify peers who are experiencing mental health stressors and crises; navigate peers in need to the right services for help; and support the development of a culture of mental health resilience and emotional wellness within the agency.

The course covers:

  • the role of a Mental Health Resilience Officer;
  • the impacts of EMS work on mental health and emotional wellbeing;
  • mental health resilience at the individual, interpersonal, and agency level;
  • communication strategies to engage your colleagues regarding mental health issues;
  • case studies in EMS mental health;
  • key elements of an effective agency EMS mental health resilience program;
  • how to build or strengthen an agency mental health resilience program; and
  • resources to support the MHRO.

The course includes a series of downloadable resources for participants to use to support their role as an MHRO. Upon successful completion of the online course, participants will receive a certificate of completion and 6 hours of CAPCE-approved CE credit. In addition, all participants will be enrolled on a secured online platform where they can share resources and pose questions to subject matter experts who will respond to them directly.

The course is designed for EMS practitioners who meet the following qualifications:

  • at a minimum, current state certification or license as an EMT;
  • at least three years of full-time practice (or equivalent) at the EMT level or above;
  • strong interpersonal communication skills with an interest in serving in this position; and
  • preferably, prior experience with critical incident stress debriefing (CISD) and/or motivational interviewing.

This new course is now available through NAEMT’s publishing partner, the Public Safety Group of Jones & Bartlett Learning.

Access Course

We encourage all EMS agencies to ensure that one or more of their personnel complete this course to help support the agency’s mental health resilience program.


NAEMT sincerely appreciates the generous support of FirstNet®, built with AT&T, to bring this important course to EMS. Visit FirstNet's Health and Wellness Program to view other resources for EMS resilience.