Grant applicants can get assistance on a variety of topics, including eRA Commons registration, from the eRA Service Desk (see below). We expect that would be the fastest route to getting questions answered.
eRA Service Desk:
Submit a Web Ticket
(preferred method of contact)
Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)
Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (closed on federal holidays)
Contact for information/questions on:
- ASSIST
- eRA Commons
- eRA Commons Registration
- eRA errors and warnings
- Application Status
- Post-award administration
If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk's busiest hours are between 10 a.m. ET and 3 p.m. ET.